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How roketbet protects your privacy

When you open an account with us, your personal and payment data stays secure and private.

Data encryption on deposits and withdrawalsClear control over your account informationNo third-party sharing without your consent
Explore the Lobby Read FAQ
roketbet How roketbet protects your privacy
PRIVACY QUESTIONS

Contact us about your privacy

Team online

Live chat support

Our support team responds to privacy questions via live chat during lobby hours. If you need to request access to your data or ask about how we handle your information, start a conversation with us directly.

Account settings

Log into your roketbet account, go to Account > Privacy & Data to see what information we hold, update your contact details, or adjust your notification preferences at any time.

Email requests

For formal data access requests or deletion queries, email our privacy team with your account username and the specific information you're asking about. We aim to respond within seven business days.

DATA SECURITY

How we keep your account safe

Encryption and firewalls

All deposits, withdrawals and login sessions use industry-standard encryption. Your payment data never travels unencrypted, and our servers are protected by firewalls that block unauthorized access attempts.

Identity verification

When you open an account, we verify your name and contact information against official records. This protects you from account takeover and ensures withdrawals go only to accounts in your name.

Cookie and tracking transparency

We use cookies to remember your login, track game sessions and fraud patterns, and measure how players interact with the lobby. You can manage cookie preferences in your browser; blocking some may limit account features.

Payment processor partners

We share transaction data with DANA, OVO, GoPay and QRIS to process deposits and withdrawals. These partners follow their own privacy policies and do not use your data to market services unrelated to roketbet.

Data retention and deletion

We keep your account data for as long as your account is active. After you request closure, we retain records for up to three years to comply with anti-fraud and tax regulations, then delete or anonymize the rest.

Your access and control rights

You can request a copy of all data we hold about you, ask us to correct inaccurate information, or request deletion where local law permits. Contact our privacy team via live chat or email to start a formal request.

Questions about your data and rights

We collect your name, email, phone number, date of birth and address when you open an account. We also record your payment methods (DANA, OVO, GoPay, QRIS details), deposit and withdrawal history, game activity, and device information like your IP address and browser type. This data helps us verify your identity, process transactions, and detect fraud.

We share only what's necessary with payment processors to complete your DANA, OVO, GoPay and QRIS transactions. We do not sell or rent your personal data to marketing companies. In rare cases, we may share anonymized data with analytics partners or disclose information if required by law enforcement where local law permits.

After account closure, we retain your records for up to three years to fulfill anti-money laundering and tax obligations, then securely delete or anonymize them. During this period, your data remains encrypted and is not used for marketing or any purpose other than legal compliance.

Yes. Log into your account and visit Account > Privacy & Data to download your information, or contact our support team via live chat to request formal data access or deletion. We respond to verified requests within seven business days, depending on local law.

Cookies are small files stored on your device that remember your login, track your game sessions, and help us detect unusual account activity. We use them to keep you signed in across visits and to improve the lobby experience. You can disable cookies in your browser, but some roketbet features may not work as expected.

Yes. Deposits through DANA, OVO, GoPay and QRIS are encrypted end-to-end, and your account number or card details are never stored on our servers. The payment processor handles the sensitive information, and we only receive confirmation that your deposit cleared. Your wallet balance updates instantly.

Contact our support team immediately via live chat or email with your username and the issue details. We will review your account activity, reset your password if needed, and check for unauthorized transactions. If fraud is detected, we'll help you recover your balance and update your security settings.

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